Prize Bond Scanner Troubleshooting Guide

Start with four checks

1. Open https://prizebondpak.org/ in an updated main browser.
2. Select the denomination printed on the bond.
3. Allow camera permission and use the rear lens.
4. Confirm the relevant draw appears on the database coverage page.

Do not accept a reading until all six digits in scan history match the physical bond.

Camera does not open

Reset permission

In Chrome, use the lock or site-settings icon beside the address, open Permissions and set Camera to Allow. Reload afterward. If access was repeatedly denied, clear the permission for PrizeBondPak.org and approve it again.

Close competing apps

Another camera, video-call or scanning app may be using the lens. Close it and restart the browser scanner. Close unused tabs on low-memory phones.

Use the main browser

Browsers embedded inside Facebook or messaging apps can provide unreliable camera access. Open the page directly in Chrome, Edge or Safari.

Scanner is slow

The first scan takes longer because the OCR engine and draw database initialize. Later scans should be quicker while the tab stays open.

• Use a stable connection for initial loading.
• Keep only one number in the target.
• Use even light and wait for autofocus.
• Close heavy applications.
• Use Manual Check for faded print.

Prevent wrong digit readings

The stable scanner configuration restricts OCR to digits. This avoids expanding the OCR alphabet with Z, C, O, Q, D and G, which can make ordinary six-digit detection less reliable. After each automatic check, compare the displayed crop with the editable number and use “Correct & Recheck” if necessary.

A known winner is not found

1. Compare every displayed digit.
2. Confirm the denomination.
3. Check coverage.
4. Test the number manually.
5. Compare with National Savings.

Report a confirmed disagreement through the data-error process.

Continue using PrizeBondPak.org